Description: Reimagining Customer Service in Healthcare : Boost Loyalty, Profits, and Outcomes, Paperback by Fitzpatrick, Jennifer L., ISBN 1637586825, ISBN-13 9781637586822, Brand New, Free shipping in the US This book helps you transform patients, clients, and family caregivers from hateful to grateful. Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.
Price: 19.01 USD
Location: Jessup, Maryland
End Time: 2024-08-17T03:31:47.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
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Book Title: Reimagining Customer Service in Healthcare : Boost Loyalty, Profits, and Outcomes
Number of Pages: 224 Pages
Language: English
Publisher: Post Hill Press
Item Height: 0.7 in
Publication Year: 2023
Topic: Administration, Customer Relations
Genre: Business & Economics, Medical
Item Weight: 7.9 Oz
Author: Jennifer L. Fitzpatrick
Item Length: 8.2 in
Item Width: 5.5 in
Format: Trade Paperback
